We build our gear to outlast your filament stash — and we back it up.

What’s Covered

• Electric vacuum pumps — 12-month warranty against manufacturing defects, plus lifetime support.
• Vacuum bags, desiccants and racks — 30-day guarantee: if anything arrives damaged, defective or not as described, we replace or refund it.
• Every order — 30-day hassle-free returns. See our Refund & Returns Policy.

What’s Not Covered

• Normal wear from extended use.
• Damage caused by misuse, modification or accidents.

How to Make a Claim

Submit our Order Support form with your Order ID and a photo of the issue, or email service@wanderidge.com. Most claims are resolved within one business day.