Product support
after the sale.
Warranty support depends on the product type. Storage bags have a higher replacement limit, while pumps, racks, accessories, and other eligible products follow a separate limit.
Tap a topic below to jump straight to that section.
What warranty support is for.
Warranty support is for confirmed product issues. Damage from misuse, punctures, improper storage, or normal wear is outside standard coverage.
Storage bag warranty
Eligible Wander Ridge storage bags are covered for 2 years with up to 3 free replacements during the warranty period.
- Applies to eligible storage bag product issues
- Up to 3 free bag replacements within 2 years
- Photos/video and order information may be required
Other product warranty
Eligible non-bag products are covered for 2 years with up to 2 free replacements during the warranty period.
- Applies to eligible pumps, racks, accessories, and other products
- Up to 2 free replacements within 2 years
- Claims are reviewed based on issue evidence and troubleshooting result
Not covered
Some issues are outside normal warranty support, especially when caused by use conditions or accidental damage.
- Punctures from sharp tools, shelf edges, or hard spool rims
- Damage from misuse, modification, or improper storage
- Normal cosmetic wear after use
Register your product warranty.
Submit your purchase information so we can keep a warranty record for your order. This is for warranty activation only. For an existing product issue, use the claim form below.
How to start a warranty claim.
Please contact us before discarding the product or returning anything. We’ll review the product type, issue evidence, and order history before confirming next steps.
For vacuum loss, valve reset, pump suction, or setup issues, check the FAQ first.
Take photos and a short video showing the issue clearly.
Submit the form below or email us with order details and issue description.
We’ll review and reply with troubleshooting, replacement, or return instructions.
Please do not return items without approval.
Unauthorized returns or items returned without order information may take longer to process. Please wait for our support team to confirm the correct next step before shipping anything back.
Warranty questions.
For product setup and troubleshooting, please visit the FAQ page. For order-specific help, use the claim form below.
Do all products have the same replacement limit?
No. Storage bags may receive up to 3 free replacements; other eligible products may receive up to 2.
How long is the warranty period?
Eligible Wander Ridge products are covered for 2 years from purchase, subject to product type and support review.
What should I send?
Send your order number, product name, issue description, photos, and a short video if available.
Where do I submit a claim?
Use the form below or email [email protected].
Send us your warranty request.
Please include your order number, order platform, photos, and a short video if possible. This helps us review the issue faster.